Job Title: Head of Service
Location: London (with national travel as needed)
Salary: £50,000 + Bonus + Brilliant Benefits
Job Type: Full-Time, Permanent

About Us:
We’re not your typical hospitality company. We’re a bold, fast-growing, wet-led brand that’s tearing up the rulebook on what great service looks like. With a growing portfolio of unique venues and big plans ahead, we’re on the hunt for a Head of Service who’s as passionate about people as they are about performance.

This is not a back-office, clipboard-wielding role. This is front-line energy, hands-on training, real team impact—and the chance to shape the guest experience across an entire business.

The Role:
As Head of Service, you’ll lead our mission to create unforgettable guest experiences by driving world-class service standards, team training, and development across every venue. You’ll work with GMs, Ops, and the People Team to coach, inspire, and embed a service culture that’s anything but ordinary.

Key Responsibilities:

• Design and deliver impactful, engaging training for FOH teams at all levels

• Be present in venues—observing, coaching, and supporting in real time

• Own service standards and work with teams to constantly evolve them

• Lead onboarding and upskilling programmes that energise new hires

• Act as a cultural ambassador—keeping service sharp, inclusive, and full of personality

• Support new openings and ensure consistency across the growing estate

• Collaborate with senior leaders to align training with business goals

What We’re Looking For:

• Experience in a Learning & Development, Service, or People role within hospitality

• Hands-on, energetic and comfortable leading from the floor—not just the laptop

• A natural coach and mentor who inspires confidence and action

• Obsessed with guest experience and knows what good really looks like

• Creative, positive, and excited to build something a bit different

• Flexible, adaptable, and comfortable in a fast-moving, ever-evolving environment

What You’ll Get:

• £50,000 salary + performance bonus

• Brilliant benefits including staff perks, wellness support, and travel allowance

• Loads of autonomy and room to make your mark

• Work with an authentic, unpretentious leadership team who genuinely care

• A rare opportunity to build, shape, and scale a service culture in a company that’s doing things differently

Ready to ditch the boring and build something brilliant? This is your chance to lead service innovation in one of the UK’s most exciting hospitality groups. Apply now—let’s redefine what great looks like.