Warden Call Engineer (Field-Based)

Location: Between Birmingham & London (Flexible Field-Based Role)
Salary: Up to £38,000 (Depending on Experience) + Overtime + Company Vehicle + Benefits
Employment Type: Full-Time | Permanent
Working Hours: 40 Hours per Week | On-Demand Reactive Work + Scheduled Maintenance

About the Role

My client, a specialist provider of life safety and communication systems, is looking for an experienced and motivated Warden Call Engineer to join their field service team. The successful candidate will be responsible for the servicing, maintenance, and fault-finding of warden call systems across sites located between Birmingham and London.

This is a demand-led role, requiring flexibility to attend emergency call-outs, perform routine PPM visits, and carry out minor installation works. You will be working in environments such as sheltered housing, supported living schemes, and care homes, where reliability and sensitivity are key.

Key Responsibilities

• Respond to system faults and service call-outs efficiently and professionally, ensuring client satisfaction and minimal disruption to vulnerable residents.

• Complete scheduled servicing and compliance checks on analogue and digital warden call systems.

• Assist with minor installations, upgrades, and commissioning of new and existing warden call setups.

• Investigate and resolve technical issues, documenting all findings and solutions using a digital field service system.

• Complete all job documentation accurately and ensure work complies with industry regulations such as BS8604 and manufacturer guidelines.

• Communicate clearly with housing officers, site managers, and occasionally residents. Provide a professional and reassuring presence on-site.

• Participate in the on-call rota to provide out-of-hours support when required.

Essential Skills & Experience

• At least 2 years' experience working with warden call or telecare systems

• Familiarity with key manufacturers such as Tunstall, Jontek, Courtney Thorne, Chubb, or Aid Call

• Confident diagnosing and resolving faults independently

• Strong communication skills, especially in sensitive environments

• Full, clean UK Driving Licence

• ECS/CSCS card or willingness to obtain

• Ability to manage your own schedule and prioritise tasks effectively

Desirable (Not Essential)

• Basic IP networking knowledge for digital telecare systems

• Experience with nurse call, access control, or fire detection systems

• City & Guilds, NVQ Level 3, or equivalent in Electrical or Electronic Engineering

• Experience working in live care settings or with vulnerable end users

What’s on Offer

• Salary: Up to £38,000 per year (depending on experience)

• Overtime & On-Call Payments: Paid at enhanced rates

• Company Vehicle: Fully expensed van with fuel card

• Tools & Equipment: Company mobile device, uniform, and test equipment provided

• 25 Days Annual Leave + Bank Holidays

• Company Pension Scheme, Life Assurance & Additional Perks

• Ongoing Training: Access to manufacturer training and continuous professional development

• Supportive Team Environment and opportunities for growth within a growing company

About My Client

My client is a well-established service provider specialising in the maintenance and support of life safety systems within the social housing and care sectors. Known for their reliability, technical expertise, and client-first approach, they partner with local authorities, housing associations, and private care providers to deliver critical safety infrastructure across the UK.

They are now looking for a dependable Warden Call Engineer to help support their expanding client base across the Midlands and South East region.