Warden Call Engineer

Location: Between Birmingham & London (Field-Based)
Employment Type: Full-Time | Permanent
Salary: £28,000 – £35,000 DOE + Overtime + Company Vehicle + Benefits
Hours: 40 Hours per Week + On-Call Rota

About EA-RS Fire Group

EA-RS is a leading provider of intelligent, integrated life safety and security systems across the UK. Our engineers are at the core of our reputation—trusted experts delivering vital services that protect lives and property. We pride ourselves on our values of innovation, integrity, and technical excellence.

We are growing and now seeking an experienced Warden Call Engineer to join our expanding team, working on high-profile projects across care homes, sheltered housing, and supported living schemes.

The Role

As a Warden Call Engineer, you will be responsible for the installation, maintenance, fault finding, and commissioning of warden call, telecare, and access control systems. You will work across a defined patch covering locations between Birmingham and London.

Key Responsibilities

• Install and service warden call systems including Tunstall, Jontek, Courtney Thorne, and other manufacturer platforms.
• Diagnose faults and carry out reactive and planned maintenance.
• Commission systems and ensure full operational readiness.
• Ensure work is completed to a high standard, in compliance with current regulations and client requirements.
• Maintain clear records of all work via our job management system.
• Provide technical support and guidance to junior engineers when needed.
• Participate in an on-call rota for emergency support.

Essential Requirements

• Proven experience with warden call or telecare systems.
• Full UK driving licence.
• ECS/CSCS card (or willing to obtain).
• Excellent fault-finding and diagnostic skills.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.

Desirable Experience

• Knowledge of Tunstall / Jontek / Chubb / Aid Call / Courtney Thorne systems.
• Experience with access control, nurse call, or fire alarm systems.
• City & Guilds or equivalent electrical qualification.

What We Offer

• Competitive base salary (£30,000 – £42,000 DOE)
• Overtime, call-out pay, and annual performance bonuses
• Fully expensed company vehicle & fuel card
• Company laptop, phone, and uniform
• Ongoing training and development opportunities
• 25 days holiday + bank holidays
• Company pension scheme
• Supportive and collaborative team environment

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