Job Title: Service Engineer – Fire & Security Systems
Location: Brighton
Department: Service
Reports To: Engineering Manager
Job Type: Full-time | Field Service

A fantastic opportunity is available for an experienced Service Engineer with a background in fire and security systems. This is a field-based role in the South, supporting planned maintenance, reactive callouts, and remedial works across a wide customer base, all in line with current British Standards and legislation.

Role Overview

As a Service Engineer, you will be responsible for delivering high-quality service visits, maintaining system compliance, and representing the business with professionalism and technical competence. You’ll be a key player in keeping customers’ life safety and security systems operational, reliable, and compliant.

Key Responsibilities

• Carry out planned maintenance, remedial work, and emergency callouts across fire, security, and associated systems.
• Communicate clearly with customers regarding visit outcomes, faults identified, and further actions required.
• Ensure all work is completed efficiently, in a cost-effective and timely manner, in line with company policies.
• Maintain accurate and thorough service documentation and job reports.
• Manage van stock to maximise first-time fix performance.
• Identify and report non-conformances and generate service recommendations for quotations.
• Respond promptly to emergency calls within specified timeframes.
• Occasionally supervise or support junior or trainee engineers on site.
• Collaborate with internal teams including service desk, stores, and management.

What We’re Looking For

Technical Skills and Experience:

• Solid experience delivering service-related activities across fire and security systems (including maintenance, callouts, and remedial work).
• Strong understanding of current British Standards (e.g., BS5839, SP203, SSAIB).
• Systematic problem-solving skills with a high level of attention to detail.
• Strong communication and interpersonal skills, both verbal and written.
• Competence in working independently or within a team under pressure.
• Proven track record of technical ability and reliability in the field.

Professional Attributes:

• Customer-focused with a proactive and solution-oriented mindset.
• High level of professionalism when dealing with clients, colleagues, and suppliers.
• Willingness to work overtime as required to meet operational needs.
• Commitment to continuous improvement and professional development.

Training and Compliance

• Attend all required Health & Safety and job-related training sessions.
• Follow company procedures, policies, and handbook guidance at all times.

Job Types: Full-time, Permanent

Benefits:

• Company car
• Company events
• Discounted or free food
• Health & wellbeing programme

Work Location: In person